Return & Refund Policy
We offer returns and exchanges within:
- European Union
- United States
- Canada
Orders delivered to the United Kingdom, Switzerland, Norway, Australia, and New Zealand are currently not eligible for returns or exchanges.
Conditions for Returns & Exchanges
For hygiene reasons, all returned items must meet the following conditions:
- Items must be tried on over your own underwear only.
- The original tag must remain attached.
- Items must be unworn, unwashed, and returned in their original condition.
🚫 Important: Returns that do not meet these conditions cannot be accepted.
Padded Underwear
Padded underwear may be returned or exchanged only if:
- It has been tried on over your own underwear.
- The original tag is still attached.
- It is unworn, unwashed, and in its original condition.
Return Window
Returns and exchanges are accepted within 30 days of delivery.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or we shipped the wrong product.
We recommend using a tracked shipping service, as we cannot be responsible for lost return shipments.
Final Sale & Non-Returnable Items
The following items cannot be returned or exchanged:
- Socks
- Sports bras
- Free promotional items (e.g. Buy 4, Get 1 Free)
- Items clearly marked as Final Sale
Refunds
Refunds apply to the value of the returned product only.
Original shipping charges are non-refundable.
Refunds are issued once the returned item has been received and inspected.
Refund Processing Time
Once your return has been received and approved, refunds are processed within 5 business days.
Depending on your bank or payment provider, it may take a few additional business days for the refund to appear in your account.
Need Help?
For return requests or any questions, please contact us at: